Return, Exchange & Refund Policy

At Dopamine Club, we keep it real—and that includes our Return, Exchange, and Refund Policy. By placing an order with us, you acknowledge that you have read, understood, and agreed to the following terms.

1. Eligibility for Returns (Apparel Only)

We accept returns or exchanges only under the following circumstances:

1. Wrong Size Delivered

The size you receive does not match the size mentioned in your order confirmation.

2. Manufacturing Defect

A genuine manufacturing defect that is clearly visible in a continuous unboxing video recorded while opening the sealed package.

Accepted manufacturing defects are strictly limited to:

• Fabric cut or visible tear present at the time of delivery
• Stitching failure where a seam is completely open or unravelling upon receipt
• Pre-existing hole in the fabric
• Visibly misaligned fabric panels caused during manufacturing
• Broken or missing zipper, button, or snap that is non-functional upon delivery

Any issue not listed above will not be considered a manufacturing defect for the purpose of returns or exchanges.

To qualify, all of the following conditions must be be met:

• The return request must be raised within 3 days of delivery.
• The product must be unused, unwashed, unworn, and free from stains, deodorant marks, perfume, or damage.
• All original tags, packaging, and proof of purchase must be included.
• The order must be fully prepaid. Cash on Delivery (COD) orders are not eligible for returns or refunds.
• A clear, continuous unboxing video recorded while opening the sealed package is mandatory for every claim. Claims submitted without a valid unboxing video will be rejected.

2. Orders Not Eligible for Return

Returns, exchanges, or refunds will not be accepted for:

• Cash on Delivery (COD) orders
• Sale, clearance, combo, or bundle offers
• Return requests raised after 3 days of delivery
• Products that have been used, washed, worn, altered, stained, or damaged after delivery
• Products returned without original tags or packaging
• Claims submitted without a valid unboxing video
• Orders where the customer selected the wrong size, colour, or product
• Change of mind or personal styling preference
• Partial payments, token amounts, or advance booking payments

3. Exchange Policy

• Exchanges are available only for eligible orders that satisfy the conditions stated in Section 1.
• A logistics fee of ₹150 applies to every approved exchange.
• Exchanges may be made for the same product or another product of equal or higher value. Any price difference must be paid by the customer.
• If the preferred size or colour is unavailable, another eligible product may be selected. Refunds will not be issued in such cases.
• Replacement products will be dispatched only after the returned product successfully passes our quality inspection.
• Any product provided as a replacement or through an exchange is considered final sale and is not eligible for any further return, exchange, or refund.

4. Return Charges

• A logistics fee of ₹150 applies to every approved return.
• One reverse pickup will be arranged wherever the service is available.
• If reverse pickup is unavailable, the customer must self-ship the parcel using a reliable courier and share the tracking details with us.
• For approved refunds, ₹150 will be deducted from the refundable amount.

5. Refund Process

• Refunds are processed only after the returned product successfully passes our quality inspection.
• Approved refunds will be credited to the original payment method or bank account within 7–10 working days after inspection.
• Any request that does not satisfy the conditions of this policy will be rejected.

6. Important Conditions

• A clear, continuous unboxing video recorded while opening the sealed package is mandatory for every claim. No unboxing video = No claim.
• Only the original order is eligible for a return or exchange. Any product provided as a replacement or through an exchange is considered final sale and is not eligible for any further return, exchange, or refund.
• If the customer returns an incorrect product, Dopamine Club will not be responsible for its recovery, replacement, or refund.
• All return, exchange, and refund requests are subject to verification and final approval by Dopamine Club's Quality Control team. Dopamine Club reserves the right to approve or reject any claim that does not comply with this policy.

CONTACT INFORMATION

Email: chaseyourdopamine@gmail.com